FAQ
Q1: What is Mel's Footy Selling?
Mel's Footy Selling is an online store specializing in soccer jerseys and other sports apparel. We offer a wide range of products for soccer enthusiasts, including jerseys, training gear, and accessories from various teams and brands.
Q2: How can I contact customer support?
You can reach our customer support team via email at support@melsfootyselling.com or through our contact form on the website. We aim to respond within 24 hours.
Q3: What types of products do you offer?
We offer a variety of soccer-related products, including:
- Soccer jerseys (club and national teams)
- Training gear
- Casual sports apparel
- Accessories (scarves, hats, socks, etc.)
Q4: Are the jerseys authentic?
Yes, all of our jerseys are 100% authentic and sourced directly from the manufacturers and official distributors.
Q5: How do I place an order?
To place an order, simply browse our website, select the items you want, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your purchase.
Q6: Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placing them. Please contact our customer support team as soon as possible to make any changes.
Q7: What are your shipping options?
We offer several shipping options:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Express Shipping (1-2 business days)
Q8: Do you ship internationally?
Yes, we ship to many countries around the world. Shipping costs and times vary based on the destination.
Q9: How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
Q10: What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, please contact our customer support team.
Q11: Can I exchange an item?
Yes, exchanges are available for different sizes or colors of the same item. Please contact our customer support team to arrange an exchange.